Voluntas Housing Email rbr@voluntashousing.co.uk or telephone 0845 094 5068
Voluntas STAR
survey Our STAR Survey
services What makes Voluntas
STAR different? How does VoluntasSTAR surveys work? Make a STAR
survey enquiry

What makes Voluntas STAR different?

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Example of results analysis - illustrating use of filters to identify satisfaction of people aged 18 - 34
  • You can view your STAR survey results on-line and analyse them at the touch of a button.
  • You don't have the additional costs, or staff time, of creating the analysis and reports of your results.
  • You can benchmark your results against other Voluntas customers
  • You can have STAR survey feedback weekly, monthly, quarterly...in fact almost any time frame
  • STAR survey results can be automatically posted on your website
  • You can update your customer profile database on a gap-only basis

“The Voluntas solution is much smarter than any paper-based system we have allowing much easier analysis of the results using the filters etc. It's much easier to identify areas for improvement than it was before.”

Lee Parkes, Festival Housing Group
How does it work? Make an enquiry What is STAR? What customers say Housemark STAR consultation paper What customers say Core STAR questions What customers say STAR and tenant scrutiny
STAR stands for Survey of Tenants and Residents. It has been designed to replace, and improve upon, the Status survey.

Whilst the final announcements of the consultation period have yet to be made, indications are that there will be a survey for Wales and five separate UK STAR surveys:




Each survey will include seven core questions and additional questions can be added as required.
Core STAR questions
1 Taking everything into account, how satisfied or dissatisfied are you with the service provided by [your social housing provider]? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
2 How satisfied or dissatisfied are you with the overall quality of your home? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
3 How satisfied or dissatisfied are you with your neighbourhood as a place to live? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
4 How satisfied or dissatisfied are you that your rent provides value for money? (only asked if rent payments apply) Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
5 How satisfied or dissatisfied are you that your service charges provide value for? (only asked if service charges apply) Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
6 Generally, how satisfied or dissatisfied are you with the way [your social housing provider] deals with repairs and maintenance? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
7 How satisfied or dissatisfied are you that [your social housing provider] listens to your views and acts upon them? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
Using Voluntas to deliver your STAR survey means that you are a long way down the line to meeting your tenant scrutiny requirements.

Your tenant scrutiny panel can have:



The ease of using the Voluntas STAR survey system means that your tenants can feel confident in interrogating your STAR survey results themselves to provide meaningful scrutiny of your services.