Voluntas Housing Email rbr@voluntashousing.co.uk or telephone 0845 094 5068

What is STAR?

Voluntas STAR survey
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By choosing Voluntas for your STAR survey you get a lot more Value for your Money. Read on to find out what we can do and to obtain a quote.

Our business is all about customer intelligence ... and that is what we offer you. Your STAR survey results won't just be written up in a report. You will be able to view them, interrogate them, analyse and create reports all at the touch of a button.

We are specialists in the housing sector and so we know how to make sure you get exactly what you need... within the budget you have.

“The online reporting tool is easy to use and this is backed up by independent collection of the results saving us time and money“
Zabair Rasul, In Communities Ltd
STAR stands for Survey of Tenants and Residents. It has been designed to replace, and improve upon, the Status survey.

Whilst the final announcements of the consultation period have yet to be made, indications are that there will be a survey for Wales and five separate UK STAR surveys:




Each survey will include seven core questions and additional questions can be added as required.
Core STAR questions
1 Taking everything into account, how satisfied or dissatisfied are you with the service provided by [your social housing provider]? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
2 How satisfied or dissatisfied are you with the overall quality of your home? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
3 How satisfied or dissatisfied are you with your neighbourhood as a place to live? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
4 How satisfied or dissatisfied are you that your rent provides value for money? (only asked if rent payments apply) Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
5 How satisfied or dissatisfied are you that your service charges provide value for? (only asked if service charges apply) Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
6 Generally, how satisfied or dissatisfied are you with the way [your social housing provider] deals with repairs and maintenance? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
7 How satisfied or dissatisfied are you that [your social housing provider] listens to your views and acts upon them? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
Using Voluntas to deliver your STAR survey means that you are a long way down the line to meeting your tenant scrutiny requirements.

Your tenant scrutiny panel can have:



The ease of using the Voluntas STAR survey system means that your tenants can feel confident in interrogating your STAR survey results themselves to provide meaningful scrutiny of your services.