Voluntas Housing Email rbr@voluntashousing.co.uk or telephone 0845 094 5068
Voluntas STAR
survey Our STAR Survey
services What makes Voluntas
STAR different? How does VoluntasSTAR surveys work? Make a STAR
survey enquiry

Our STAR services

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Voluntas offers the STAR survey and, as with all of our services, we tailor our service to suit your needs.

You can choose:
  • To have a survey comprising the seven core questions
  • To have a bespoke survey of the seven core questions plus your choice of any of the additional questions
  • To collect customer profile information at the same time in order to enhance your customer records
  • To have any of the STAR questions added to your existing surveys being delivered through Rated by Residents

STAR surveys will be completed by our professional MRS accredited telephone survey team who input the results immediately to your own secure part of our website.

You don't have to wait for the results report and you don't have to work out what the results are telling you... click here to see how Voluntas provides instant analysis of your STAR survey results

To find out more, or if you require a service not listed above, please contact us.
What makes STAR different? Make an enquiry What is STAR? What customers say Housemark STAR consultation paper What customers say Core STAR questions What customers say STAR and tenant scrutiny
STAR stands for Survey of Tenants and Residents. It has been designed to replace, and improve upon, the Status survey.

Whilst the final announcements of the consultation period have yet to be made, indications are that there will be a survey for Wales and five separate UK STAR surveys:




Each survey will include seven core questions and additional questions can be added as required.
Core STAR questions
1 Taking everything into account, how satisfied or dissatisfied are you with the service provided by [your social housing provider]? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
2 How satisfied or dissatisfied are you with the overall quality of your home? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
3 How satisfied or dissatisfied are you with your neighbourhood as a place to live? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
4 How satisfied or dissatisfied are you that your rent provides value for money? (only asked if rent payments apply) Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
5 How satisfied or dissatisfied are you that your service charges provide value for? (only asked if service charges apply) Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
6 Generally, how satisfied or dissatisfied are you with the way [your social housing provider] deals with repairs and maintenance? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
7 How satisfied or dissatisfied are you that [your social housing provider] listens to your views and acts upon them? Very satisfied; Fairly satisfied; Neither; Fairly dissatisfied; Very dissatisfied
Using Voluntas to deliver your STAR survey means that you are a long way down the line to meeting your tenant scrutiny requirements.

Your tenant scrutiny panel can have:



The ease of using the Voluntas STAR survey system means that your tenants can feel confident in interrogating your STAR survey results themselves to provide meaningful scrutiny of your services.