Voluntas Housing Email rbr@voluntashousing.co.uk or telephone 0845 094 5068
Rated by Residents
Home Item no 1 Benefits
  Item no 2 How does it work?
  Item no 3 Who uses
Rated by Residents? Item no 3 Make an enquiry
 
 

Sample report presentation

  • You can respond whilst your tenants' comments are still relevant and nip problems in the bud, because we find out what your residents think day in day out
  • It is all done for you... no more paper surveys, manual collection or collation of data
  • You can concentrate on results, and save time and money
  • You get reliable feedback, on-line, immediately because we contact your tenants shortly after they have received a service
  • You have information specific enough to act upon... at the touch of a button you can filter your results anyway you choose e.g. by demographics, area, contractor, housing officer patch
  • It can be used anywhere, including your mobile and PDA
Find out how it works Make an enquiry Services covered Services covered Read what customers say What customers say
Rated by Residents can be used to gather feedback about any of your services. For example:
Property services
Repairs
Voids
Planned maintenance
Disabled adaptions
Handy-person
General
Scrutiny panels
Quality improvement groups
Journey mapping
Complaints
Local offers
Overall satisfaction
Customer profiling
Housing management
Benefit advice and support
ASB
Rent arrears
Estate services
Lettings and terminations
From July 2011 Rated by Residents will also offer the new STAR survey.

What our customers say

"We have just carried out a pilot survey with Voluntas for gas servicing. Previously we were using a paper-based approach which took up a significant amount of staff time to administer. Our first reaction to the pilot has been very positive indeed. Not only do we save a small amount of cash by outsourcing it to Voluntas but it also frees up time for our staff to focus more on the results than the maintenance. So there's non-cashable savings/efficiency as well. The Voluntas solution is much smarter than any paper-based system we have allowing much easier analysis of the results using the filters etc. It's much easier to identify areas for improvement than it was before. We will be going live with the gas survey very soon and it is likely we will use Voluntas for our repairs and maintenance surveys in the new financial year."
Lee Parkes, Festival Housing Group
"Rated by Residents comes highly recommended. It's fast, accurate, saves us a lot of time and has given us a level of insight into our customers that we have never had before. Voluntas have even created a special 'local offers' package for us to explore what matters most to our customers, meet regulatory requirements, and help us to understand customers' priorities better so that we can improve services accordingly"
Gemma Mundy, Worcester Community Housing Ltd
"We would recommend Rated by Residents as it has provided us with an invaluable tool to gauge customer feedback, monitor satisfaction and gives us the ability to follow up where required on a case-by-case basis. The online reporting tool is easy to use and this is backed up by independent collection of the results saving us time and money"
Zabair Rasul, InCommunities Ltd
"This was no “off the shelf” solution, Jane really listened to our staff and tenants, analysed and understood our needs and helped to see the real potential of customer segmentation. She very quickly turned this into a customer insight strategy that has helped us on our way to really understanding our tenants and shaping our services around them"
Mark Beard, Knightstone Housing Association
"What I liked about working with Voluntas is their eagerness to work with us. The workshops helped both organisations to work together and understand our requirements and the system provides up-to-date feedback and easy access to drill down to the comments and feedback provided by our customers."
Mark Attfield, Peabody