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Welcome to Voluntas Housing, and our unique tenant feedback and satisfaction survey solution for the Social Housing sector; Rated by Residents™.
On behalf of landlords, we use telephone surveys to collect and report independent customer feedback as soon as tenants have received your service enabling you to:
improve services based on what tenants really want
collect customer profile information
follow up on informal complaints and compliments
Using HouseMark guidance, Voluntas can provide postal, online and telephone surveys to deliver your STAR survey objectives. Running it in-house? We can validate or advise to suit your exact needs.
Rated By Residents™ combined with customer profile data, provides an unparalleled level of insight into tenants’ needs and preferences. This knowledge can be used to facilitate service improvements and inform service re-design. Contact us for more information.