Voluntas Housing is a division of Voluntas MRS Ltd and provides the social and affordable housing sector with customer research services.
Voluntas Housing brings together the skills and experience of our core business, which is in market research and data analysis, with a specialist understanding of affordable housing, both in the public and private sector. This fusion of knowledge gives our member clients unprecedented access to cutting edge research processes and analytical tools, while ensuring that their salience is maximised for the housing market.
Voluntas’s fidelity is founded on the depth and breadth of our skills and experience. Ten years' market research experience; ten years' IT experience and over 100 years' experience of customer and service management ensure that Voluntas has the capability to provide innovation and robust solutions.
Housing sector specialists
Rated by Residents™ is the result of our combined many years of experience in the affordable housing sector. The rigorous, statistically-significant research process has been custom-designed to answer the questions we have had ourselves while managing or consulting in the industry. Our aim has been to free the sector from its fog of poor or non-existent management information, allowing good teams to drive forward with cost-effective improvements, measured accurately by the consumer of those services – the residents.
If you live by the sword….
Our Voluntas Housing Index™ is set to become the measure by which housing provision in the UK is judged – the FTSE 100 ticker of its sector, if you will. So if we encourage our members to measure themselves in this customer-driven feedback process, surely we must apply the same thinking to ourselves?
For this reason we have briefed our market research teams to conduct random, anonymous data collection on OUR performance from a statistically-significant sample of our own customers – our member clients. This data will be available for all to see on a graph in this section. We anticipate the first data to be presented in June 2009.
And your judgement on us today?
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