Voluntas Housing Email rbr@voluntashousing.co.uk or telephone 0845 094 5068

Welcome to Voluntas Housing, and our unique tenant feedback and satisfaction survey solution for the Social Housing sector; Rated by Residents™.

 

On behalf of landlords, we use telephone surveys to collect and report independent  customer feedback as soon as tenants have received your service enabling you to:

 

  • improve services based on what tenants really want
  • collect customer profile information
  • follow up on informal complaints and compliments  

 

Our solution does all the hard work leaving you to interrogate the online results and use them to:

 

  • Target service improvements
  • Understand and meet tenants' needs
  • Compare trends by customer profile
  • Benchmark against other landlords
  • Track the effects of changes and decisions

 

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For more information and the opportunity to see a demonstration version of Rated by Residents at your desk, please call or email and we will contact you directly by return.
Our Residents - young and old
Our residents - children
Our residents - family matters
Our residents - accessibility in mind

5 steps: 1)Independant feedback, 2) User friendly reporting, 3) Intervention analysis, 4) Comparative data, 5) Segmentable information

HouseMark section title

HouseMark logo Voluntas and Worcester Community Housing were shortlisted in the 2011 NHMF Award for best use of IT. Read the case study on the HouseMark website here

Rated By Residents™ combined with customer profile data, provides an unparalleled level of insight into tenants’ needs and preferences. This knowledge can be used to facilitate service improvements and inform service re-design. Contact us for more information.
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Links

Links

Here are a few useful links:

Links

What's new?

Come and see Voluntas at these events…

Asset Management and Maintenance Conference and Exhibition 2011
11-12 July 2011, University of Warwick, Coventry