Welcome to Voluntas Housing, and our unique tenant feedback and satisfaction survey solution for the Social Housing sector; Rated by Residents™.
On behalf of landlords, we use telephone surveys to collect and report independent customer feedback as soon as tenants have received your service enabling you to:
-
improve services based on what tenants really want
-
collect customer profile information
-
follow up on informal complaints and compliments
Our solution does all the hard work leaving you to interrogate the online results and use them to:
-
Target service improvements
-
Understand and meet tenants' needs
-
Compare trends by customer profile
-
Benchmark against other landlords
-
Track the effects of changes and decisions
Follow us on Twitter
For more information and the opportunity to see a demonstration version of Rated by Residents at your desk, please call or email and we will contact you directly by return.
Voluntas and Worcester Community Housing were shortlisted in the 2011 NHMF Award for best use of IT.
Read the case study on the HouseMark website
here
Rated By Residents™ combined with customer profile data, provides an unparalleled level of insight into tenants’ needs and preferences. This knowledge can be used to facilitate service improvements and inform service re-design. Contact us for more information.
Here are a few useful links:
